Shipping & Returns Policy
Thank you for visiting and shopping at The Witchery NZ.
Following are the terms and conditions that constitute our shipping and returns policy.
Domestic Shipping Policy
Processing & Shipment Time
Please allow 2-3 days for the handling of your order to be wrapped and packed. Orders are then delivered within 3-5 business days. This excludes weekends and holidays. If we are experiencing a high volume of orders, especially during and after a sale shipments may be delayed by an extra 3-5 days. If there will be a significant delay in the shipment of your order, we will contact you via email.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Our flat rate shipping fee is $10.00 across New Zealand.
All orders are tracked with Pass the Parcel courier and their estimated delivery times are 3-5 business days.
Shipment to P.O. boxes & the Islands
The Witchery NZ does not post to P.O Boxes, please provide a street address.
The Witchery NZ does not currently post to the Islands - sorry!
International Shipping rates & delivery estimates
The Witchery NZ is currently not providing any international shipping.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number.
The tracking number should be active within 24 hours. All orders across New Zealand are tracked through Pass the Parcel couriers.
GST & Taxes
All prices on The Witchery NZ are GST inclusive at a 15% tax rate.
The Witchery NZ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Returns & Refunds
The Witchery NZ does not generally take returns or exchanges as many of our items are limited and /or one-off unique pieces. Please select your purchases with care. Gift cards are held with a third-party platform and are non-refundable. If your item arrives not as described, or you received the wrong item or are missing an item, please email us at firstname.lastname@example.org.