Shipping & Returns Policy

Thank you for visiting and shopping at The Witchery NZ.

Following are the terms and conditions that constitute our shipping and returns policy.

 

Domestic Shipping Policy

Shipment Processing Time

Please allow 2-3 days for the handling of your order to be wrapped and packed. Orders are then delivered within 3-5 business days. This excludes weekends and holidays. If I am experiencing a high volume of orders, especially during and after a sale shipments may be delayed by an extra 3-5 days and I will If there will be a significant delay in the shipment of your order, I will contact you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

The standard shipping fee is $10.00 across New Zealand and free for New Zealand orders of $150+.

 All orders are tracked with Pass the Parcel courier and their estimated delivery times are 3-5 business days. 

Shipment to P.O. boxes & NZ the Islands

The Witchery NZ does not post to P.O Boxes, please provide a street address. 

The Witchery NZ does not currently post to the Islands - sorry!

International Shipping rates & delivery estimates

The Witchery NZ is currently not providing any international shipping.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours. All orders across New Zealand are tracked through Pass the Parcel couriers.

GST & Taxes

All prices on The Witchery NZ are GST inclusive at a 15% tax rate.

Damages

The Witchery NZ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. Once you have done this, please contact us to let us know of the damage at thewitcherynz@gmail.com.

Returns & Refunds

The Witchery NZ does not generally take returns or exchanges as many of our items are limited and /or one off unique pieces. If your item arrives broken, faulty, not as described, or you received the wrong item or are missing an item, please email us at thewitcherynz@gmail.com and we will see what we can do.